Overview

Down to Earth Products ("we" "our" "DTEP" or "Product Inquiry") is a simple business, with simple philosophies. This privacy notice was created to help you understand what happens to the personal information that you provide to us through our web site and what, if any, information may be gathered during your visit. By visiting this site you are accepting the practices and policies in this notice. Unless stated otherwise, this notice applies to all information that we collect through our web site.

Information We Collect and How We Use It

We want you to understand that little information about you is obtained during your visit to our web site. In general, you can browse this web site without telling us who you are or revealing personal information about yourself. We do gather non-personal navigational information about where visitors go on our web site and information about the technical efficiencies of our web site (i.e., statistics about web server activity, the type of data visitors accessed, referrer information, search engine performance, geographic information, browsers, platforms, server errors, and so on). We regularly analyze and use this information to deliver updated content and to support and enhance our relationship with you when you visit our site, through both advertising and keyword promotion.

If you choose to make a purchase, and we hope that you will, we will collect your name, billing and shipping addresses, telephone number and email address, and log your IP address. We do not sell this information to any third party. We will however, in the normal course of business, provide this information to our agents, representatives, contractors, warehouses, and service providers that help us fulfill our obligations to you. The information you provide is used for fraud protection purposes, order fulfillment, authorizing or completing a sale, to respond to your inquiries and as otherwise necessary to fulfill our obligations to you. Please understand we need this information so that, among other things, you can be contacted with problems or discrepancies related to your order; to resolve disputes and to provide electronic notification of the receipt and eventual billing of your order; or to provide notification of your shipment status from a shipping partner. By using this web site, you agree that information collected through our web site in this manner can be used by us for these purposes.

Summarily, we may use your information to verify that you are who you say you are, and to provide your financial information to our service providers and other such third parties we determine necessary to process your transactions, such as the credit card companies and banking institutions used to process the transaction. You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our web site, the site or the public.

Marketing Practices

We do not market you nor do we make telephone solicitations to you.  We do not send unsolicited e-mail except for limited purposes as identified in the previous section "Information We Collect and How We Use It".

Use of Cookies and Other Technologies

This web site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used by us to help track clicks and pass information as you go through the pages within the web site. For example, the cookies we use allow you to add multiple items to your shopping cart and recognize items that you placed in your shopping cart in a previous browsing session.
 
We use an outside data collection tool from a third-party source to better understand this website’s metrics.  Data collected includes or could include search engine referrals, traffic driven by online promotions, how you navigate around our site, items placed in shopping carts and which are abandoned, purchases if made in the same or multiple sessions and other miscellaneous information that may be provided thru the tools you use to navigate and access this site. The collected data is analyzed on an aggregate basis and tied only to anonymous transaction totals, so it is not associated with the personal information of our visitors.

Google, as a third party vendor, uses cookies to serve ads on this site. These ads are located in a green box near the bottom of each page. Google utilizes the DART cookie which enables it to serve these ads. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Site Security

We safeguard your credit card number and other personal data by securing all transactions using SSL encryption.  Your credit card number is regularly purged from our system; however, we do maintain records of the transactions you conduct.  While we implement security measures on this web site, you should be aware that 100% security is not always possible.

If you are reluctant to send sensitive information over the internet, we have provided alternative options to make it easier for you to shop and purchase our products. You can print your completed order (select type of method: fax, phone or mail) and fax it to us at (513) 245-2423; telephone us between 9am and 5:30pm EST, at (513) 245-2420 or by mail to: Down to Earth Products, 3541 Struble Rd Ste 100, Cincinnati OH 45251-4947.

Informative Links that We Provide

While navigating this site you will find informative links to other sites operated by other parties. We are not responsible for the privacy practices or the content of such web sites. Links that appear on our website should not be deemed in any and all cases to imply we endorse or have any affiliation with the linked web site. We encourage you to review the privacy policy of any web site visited in this manner and remind you that we will not be held responsible for the actions or practices of such web sites.

International Visitors

If you are visiting our web site from a location outside of the U.S., your orders placed through our web site will be accepted and fully processed in and shipped from the U.S. and all information you provide will be maintained on our web servers and/or internal systems located with the U.S. and your connection will be through and to servers located in the U.S.

Changes to this Policy

Should there be a material change in the categories of information collected at our web site or a material change in how we use information collected at the web site (whether a deletion or addition), for a thirty (30) day period after the change, we will note deletions with a strike-out and additions in italics type. For this same period, we will note [Revised] at the end of each revised sentence and update the effective date at the bottom of this policy.

Contact Us

If you have any questions or comments regarding this policy and this web site, visit productinquiry.com or contact us by postal mail at the following address: Down to Earth Products, 3541 Struble Rd Ste 100, Cincinnati OH 45251-4947.

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Down to Earth Products is a registered trade name of DTEP LLC State of Ohio
Mailing Address  •  3541 Struble Rd Ste 100  •  Cincinnati OH  •  45251-4947
Contact Information  •  Telephone Orders (513) 245-2420


Latitude 39.26451  Longitude -84.59462



Product names contained on this site are for identification purposes only.
All trademarks and registered marks are the property of their respective owners.

No customer pickups.  Merchandise by delivery only.

Copyright © 2009 DTEP LLC.  All rights reserved.